Shipping & Delivery
We process orders between Monday and Friday. Orders are processed within 1-3 business days after the order is placed and shipped the next day after the processing day. Please note that we do not ship on weekends. In situations where products are in high demand, the processing time may be more than 3 working days.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may need to contact you to update delivery information, which may result in delays in the delivery of your order.
Once we have received the shipping notification, we can no longer change or correct the delivery information. You, the customer, will void any replacement or refund if correct shipping information is not provided at the time of sending via email.
If you are not at home at the time of delivery, a notification card may be left by the courier detailing how and where your delivery can be picked up.
WHERE CAN I FIND MORE INFORMATION ABOUT THE PRODUCTS?
All information and product benefits are on the product page. There you will find a brief description of the product and if you scroll down the page you will see additional details highlighting the benefits, as well as images and other information. If you have any other questions, please feel free to contact us, our customer support team will be happy to answer you.
THE PRODUCT I'M LOOKING FOR IS NO LONGER AVAILABLE :(
Our shop has a large selection of products.Many of our products are seasonal exclusives and once sold out will most likely be discontinued. Occasionally an item in our standard selection is temporarily unavailable. We recommend checking weekly to check which items are back in stock. Our website may contain inaccuracies regarding availability. In these cases, an item or order may be canceled
WHAT IF MY ORDER CONTAINS MISSING OR DEFECTIVE PRODUCTS?
For missing or incorrectly shipped items, please contact us at firstname.lastname@example.org. Please include your transaction reference number (order number) and send us proof (image file size should be less than 1MB). We will solve the problem as soon as possible.
HOW DO I KNOW THAT MY ORDER WAS SUCCESSFULLY DELIVERED?
You will receive an email confirmation with the order number and details of your purchase.
I WANT TO CHANGE MY ORDER. WHAT SHOULD I DO?
Your order can be changed up to 12:00 noon on the day after your order at the latest. You can contact us at email@example.com to request a change.
WHAT IS THE PROCEDURE FOR A CANCELLATION?
An order can be canceled up to 12:00 p.m. on the day following the order at the latest. After that, cancellation is no longer possible.
IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?
To ensure a secure payment process, our website uses a credit card processor for a reliable and secure internet payment interface, where all data remains encrypted with AES-256.
I DID NOT RECEIVE A CONFIRMATION EMAIL FOR MY ORDER
It is quite possible that our e-mail ended up in your SPAM folder. Please check the spam folder and see if our mail is there. If you still can't find the email, please contact us and we'll resend it.
CAN MY ORDER BE SHIPPED TO AN ADDRESS DIFFERENT THAN MY CREDIT CARD BILLING ADDRESS?
Yes, of course. Make sure you enter the correct details at checkout and verify that your desired address is correct.
WHAT IS THE CANCELLATION AND EXCHANGE POLICY?
See our Refund Policy page for more information. Our customer service team is here to answer your questions.
Do you have a question? Don't hesitate to contact us.
Most emails will receive a response within 24 hours. Don't hesitate to contact us with any questions, concerns or ideas you have. We love hearing from you because it helps us provide you with the products and services you need.
Damaged or lost products
If the product you ordered arrived damaged or lost in transit, you can request a replacement or refund. All you have to do is send us a photo of the product in the condition it was in when it was delivered before sending it back. When you return the product to us, you must use a tracking number. Otherwise we cannot issue a refund.
Any fees that must be paid
You are responsible for shipping costs for returning the product to our warehouse in Austria.
If you return a product and once we receive it in the appropriate condition, you are entitled to a replacement product or a refund.
Replacement product: Once you have selected the product you require, it will take approximately 2-5 business days to arrive.
Refund: You will receive the money directly on your card (or other payment method) after 2-5 business days.